The Terms of Service for customer agreement (“Agreement”) governs the use of the MYFOODTICKET website, our MYFOODTICKET User application for customers, other personal handheld devices and other MYFOODTICKET Discover and Order and/or Scan and Go (contact-less delivery) services (all these are collectively termed as “Services”). Please read the Terms of Use section carefully. By using the Services, downloading the application, ordering food through the website/application, or availing other Services through the MYFOODTICKET website/application, you are agreeing to the following Terms of Service of the Company.
The Company is a Digital Food Ordering Platform that connects customers with cafeterias located in the cafeteria and restaurants inside and outside campuses such as colleges, hospitals, courts, IT parks and other similar kinds of campuses.
The Company is a Digital Food Ordering Platform that allows customers to place orders and pay for their food in advance, and then pick it up at a later time from the concerned restaurant or cafeteria.
The Company is a Digital Food Ordering Platform that allows customers to place orders for food from restaurant or cafeteria and get it home delivered, at the discretion of the concerned restaurant or cafeteria who will be sending their delivery partner to fulfill such order(s).
The Company is a Digital Food Ordering Platform that allows customers to make seating reservations at restaurants or cafeterias and other types of eateries for dining, in the future.
The Services are provided under the brand MYFOODTICKET, which is owned and operated by MNH Foodworks Private Limited. (hereinafter referred to as “Company”, “we”, “us” “their”, or “our”).
The Company is an IT Solutions company, having its principal place of business in Noida, Uttar Pradesh, India, that provides technological solutions for the companies to modernize the food experience of customers by providing them top-class technological solutions with the services of their website and mobile application.
We integrate the vendors in the retail space, specifically from cafeteria’s, food courts and restaurants, on our platform through an admin application which is used for managing customer’s orders. We do not own any of the vendors and have no control over the quality of the products or over services that are provided by the vendor, as specified in Clause 3.
You agree to receive notifications, SMS and emails from the Company regarding order intimations and updates.
The Company is a digital food ordering platform that connects customers with local cafes and restaurants, of all kinds inside and outside campuses such as colleges, hospitals, courts, IT parks and other kinds of similar campuses. The Company allows customers to do the following:
Order food online through the website or mobile application, which will be delivered by the vendor at their discretion and through their own delivery partners,
Order and pay for their food in advance, and then pick it up at a later time, as per the convenience of the customer,
Make a reservation at a restaurant or cafeteria or local eatery to dine in later.
You permit us to share your details (name, email, phone and address) with the vendor(s) for delivery of food, beverage(s) or other item(s) at the address specified by you.
You are responsible for keeping your login credentials private and safe and you are not entitled to share them with anyone else. We are not responsible for deductions in wallet balance, if anyone else has access to your account.
You will not use the services for any activity that is commercial in nature or unlawful or harmful for any individual or organization. If you use the same, all activities undertaken by you, will be attributed to you, and other individuals co-conspiring with you, without any blame or responsibility assigned to the Company.
The customer hereby agrees to indemnify and hold harmless the Company for any physical, mental or psychological harm caused to them after consuming the food, beverages or other items prepared by the vendors. The Company does not hold any responsibility for the food prepared by the vendors.
The Company hereby declares that they integrate the vendors in the cafeteria and restaurants on their platform through an admin application which is used for managing customer orders. They do not own any of the vendors and have no control over the services that are provided by the vendor(s).
In case the customer orders and pays for their food in advance, and then picks it up at a later time, the Company doesn't hold any responsibility for the quality of products provided by the vendor(s). We integrate the vendor(s) in the market on our platform through an admin application which is used for managing customer orders. We do not own any of the vendors and have no control over the services that are provided by the vendor(s).
In case the customer books a reservation at a particular cafeteria or restaurant, the Company doesn't hold any responsibility for the quality of the food, beverages or other food items delivered by them. We do not own any of the vendors and have no control over the services that are provided by the vendor(s).
In case the customer opts for delivery of food, beverages or other food items, the company shouldn’t be liable for late delivery or the products that will be delivered by the delivery partner of the respective vendor. The company does not hold any responsibility for the quality of products provided by these vendors. We integrate the vendors in the market on our platform through an admin application which is used for managing customer’s orders. We do not own any of the vendors and have no control over the services that are provided by the vendor.
In case the customer orders the food online, it is the responsibility of the vendor to deliver it and the Company does not bear any responsibility for the same.
We reserve the right to change the terms of the Agreement anytime without providing any notice and you are liable to update yourself with the updated Terms of Service Agreement. The Company bears no liability in case you fail to update yourself with the new terms of the Agreement, amended as per the discretion of the Company.
Only individuals who are 18 years or older may use the services provided by the Company. You may use our services if you are less than 18 years old, under proper parental guidance, but we hold no responsibility if you are a minor and using the website or application of the Company, at your own discretion.
As a standard practice, all orders placed on the Company are treated as confirmed and cannot be canceled or transferred to another vendor, after the expiration of a fixed time provided by us, communicated to you via the Website or Application.
You will be entitled for a refund on any order only if the vendor cancels your order due to unavailability of merchandise ordered or any other reason as mentioned by the vendor, which will be communicated to you via the Website or Application.
We reserve the right to promote restaurants, their food products, and other affiliations on the website or application of the Company at our discretion.
The Company is the sole owner of all intellectual property for all the services provided by MYFOODTICKET and they are hereby governed by the Copyright Act of 1957 (including all amendments made till date).
The Company is the sole owner of the Admin Application, User Application and Dashboard for Android and iOS and the Website (desktop and mobile) and hence any attempt to destroy, imitate or harm these Applications will be considered as a breach of the Terms of Service Agreement.
The terms and conditions of this agreement will be relevant and will be binding on the customer as long as they are using the MYFOODTICKET website or application.
In case of confidential information, this agreement will stay binding on the customer as per Clause 8 of this Agreement, even after the termination of the Agreement between the Company and the Customer.
The Company reserves the right to withdraw the Invite Referral Program anytime it deems suitable.
The Company does not guarantee refund of the Coins earned through the program when the scheme is withdrawn.